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How the 'Ghost Network' of Healthcare Providers is Costing Americans Billions

A new class action lawsuit accuses Anthem Blue Cross Blue Shield of New York of maintaining a "ghost network" for mental health care, where most providers listed in its directory are unreachable, no longer accepting patients, or don't exist at all. This deceptive practice exacerbates the U.S.'s growing mental health crisis, with experts warning that limited access to care is pushing people into crises. The suit highlights a broader systemic issue with mental health coverage, pointing to inadequate provider networks and insurance policies that discourage mental health professionals from staying in-network. Click here for article.

  • "Ghost Network": The lawsuit claims Anthem’s directory for mental health providers is largely inaccurate, with only 7 out of 100 listed providers available for appointments.

  • Mental Health Crisis: The lawsuit coincides with reports highlighting three overlapping mental health crises in the U.S.: youth depression, substance abuse, and serious mental illness.

  • Deceptive Practices: Studies and investigations by government agencies show that most insurers’ mental health networks are inadequate, contributing to unmet needs.

  • Provider Shortage: Low pay and poor insurance policies push mental health professionals out of networks, worsening access to care, especially in underserved areas.

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