The 2024 Deskless Report by Axonify highlights significant burnout among front-line managers and workers, driven by understaffing, poor communication, and customer conflicts. Despite the emphasis on professional development, employees report that daily "wins" like task completion and customer satisfaction are more important to their well-being than career growth. A lack of confidence, particularly among managers, further fuels burnout. Employers are urged to focus on improving staffing, pay, resources, and closing communication gaps to better support front-line workers. Click here for article.
Burnout Drivers: Understaffing, poor communication, and customer conflicts are major contributors to burnout among front-line workers and managers.
Job Confidence Issues: 67% of managers and 57% of workers report shaky job confidence, with many feeling unprepared for their roles.
Small Wins Matter More: Front-line employees value immediate, tangible successes (e.g., completing tasks, solving customer problems) over long-term career growth opportunities.
Need for Better Support: Employers should focus on higher pay, adequate staffing, upskilling (especially in AI and conflict resolution), and closing communication and technology gaps to improve morale.
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